Code-Level assistance a Technical Support event (TSI) are an ask for code-level support for Apple frameworks

APIs, and tools, and is also open to people in the Apple Developer plan and Apple creator business regimen. Publish a TSI if you cannot correct a bug, find it difficult implementing a specific innovation, or posses different questions about your own rule. The experience would be assigned to a Developer Technical Support professional who is able to let diagnose their code or research feasible workarounds to fast-track your own developing. Help is provided in English via e-mail, usually within three working days.

Before you decide to publish a TSI

Make sure you review this amazing documents for every fruit systems or see if the challenge you are experiencing has-been discussed and fixed throughout the Apple creator online forums.

Just how to submit a TSI

Fruit Developer plan and Apple designer Enterprise plan users can publish a TSI when you look at the Code-Level service section in their accounts.

Before submitting a TSI, make sure to perform some utilizing:

  • Run acquire and Analyze in Xcode and solve any outstanding analyzer information, when possible.
  • Overview Specialized Note 2431: App Testing instructions for some tips on recreating bugs which you or your clients become having.
  • Attach symbolicated crash states and diagnostic logs which you have in relation to their question.
  • Affix any system output that contain problems or exclusions whenever building or operating your own software.
  • Abstract the matter into an example Xcode project, when possible. This includes forming abstracted tuition and means into a sample Xcode task.
  • Supply obvious and concise strategies to replicate the problem, if appropriate.

Whenever distributing a TSI, follow these instructions:

  • Publish only 1 service problem (just one, discrete problem) per consult.
  • Supply a clear and detail by detail classification with just as much facts as it can. Add methods you have taken fully to resolve the problem and problems we have to think about (such as for example a deep failing on specific equipment or OS adaptation).
  • Submit their matter in English and give a wide berth to utilizing acronyms, terminology, and nonstandard abbreviations.

Include the soon after products as applicable whenever you submit your own request, or even in an answer after you get a follow-up number from Developer Technical Support:

  • Symbolicated Collision States and Diagnostic Logs
  • App Review rejection letter (also any connected attachments), if applicable
  • Screenshots (revealing error communications)
  • Test Xcode task or source rule
  • Console output (containing problems or exclusions)
  • Configuration/System Profiler file

Obtaining and handling TSIs

Incorporated with each enrollment are a couple of TSIs, that will end at the conclusion of their account seasons. You’ll get two new TSIs as soon as you renew your membership. View the offered TSIs, their particular expiration dates, as well as your consult records inside the Code-level help point in your membership. Their TSIs become grouped by termination day, and the ones that end initial would be used initially.

Further TSIs are for sale to purchase in a choice of a 2-pack for 99 USD or 5-Pack for 249 USD inside the Code-Level Support section of your account. TSIs purchased independently end one year from the big date of activation.

Should I publish a TSI to have assistance with Apple beta pc software?

Yes. Developer tech support team (DTS) assists you to determine if a concern you’re witnessing utilizing prerelease application is caused by the signal and/or program. Very first, ensure that you concur that the challenge reproduces on newest beta. If it do, publish the results of your own evaluating via comments associate. Next upload a TSI inside the Code-Level Support area of your bank account you need to include the comments ID amounts.

Please note that prerelease applications adjustment quickly. Specialized assistance could become obsolete in consequent releases, and from prerelease to last release. It’s vital that you test thoroughly your application on every prerelease to help you decide any impact which means you can lodge feedback about issues you go through.

You may also posting questions and discover responses for the fruit designer Discussion boards.

Where should I get IT department-level support?

If you’re deploying macOS, macOS host, or apple’s ios tools in your organization, AppleCare can offer incorporated expert assistance, if available in your part. Find out more about AppleCare Pro Support.

In which may I get customer service for Apple services and products or computer software?

In the event that you’ve purchased Apple merchandise or software consequently they are having nondevelopment problem, you may get software changes and tools, technical support, and item details on the Apple assistance Site.

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